How Can We Help?
Find answers to common questions or contact our support team.
How Can We Help You?
Find answers by category or use our search to find specific topics.
Getting Started
New to our platform? Start here for guides on account setup and first steps.
- How to Open an Account
- Verify your identity
- Make your first deposit
Account Management
Learn how to manage your profile, documents, and account settings.
- Update your profile
- Upload documents
- Account settings
Payments & Transfers
Everything about sending money, SEPA transfers, and recurring payments.
- Making Transfers
- SEPA transfers
- Set up recurring payments
Cards
Manage your cards, limits, and learn about card security.
- Managing Your Cards
- Card spending limits
- Block/unblock card
Loans & Credit
Information about loan applications, repayments, and credit options.
- How to Apply for a Loan
- Manage repayments
- Early repayment
Security
Keep your account safe with security best practices.
- Security Best Practices
- Two-factor authentication
- Report fraud
Frequently Asked Questions
Find answers to the most frequently asked questions.
Opening an account takes just 5 minutes. Download our app or visit our website, provide your personal information, verify your identity with a valid ID, and you're ready to go.
Most verifications are completed within 24 hours. In some cases, additional documents may be required, which could extend the process to 2-3 business days.
Yes, all deposits up to €100,000 are protected by the European Deposit Insurance Scheme. Your money is completely safe with us.
You can apply for a loan directly through our app or website. Simply navigate to the Loans section, choose your loan type, enter the amount and term, and submit your application. Most decisions are made within 24 hours.
Standard accounts can transfer up to €10,000 per day and €50,000 per month. Premium accounts have higher limits. You can view and request limit increases in your account settings.
Our support team is available 24/7 via in-app chat, email at support@finanxia.com, or phone. Premium customers also have access to a dedicated support line.